Refund policy

VIP Upgrades & Package Policy

I acknowledge that all elements of the package, including inclusions, delivery method, and time frame are subject to change, and I understand that all sales are final.

I acknowledge that purchasing a VIP Upgrade does not include a concert ticket, and a concert ticket for the same event date must be purchased separately to participate in the VIP event.

Prior to purchasing an Upgrade or Package, I will confirm that the event date matches the date I intend to attend.

I understand that I will receive check-in instructions for the VIP event via email approximately 24-48 hours before the event. The VIP event may start before or after the show, and if I place my order less than 48 hours before the show, I may need to click a link in the item description to find my check-in instructions. I acknowledge that it is my responsibility to know when and where to check in for the event, and if I do not receive the information, I will contact Customer Service.

I understand that photographs may be taken of me at the VIP event, and those photos are property of Merchdrop.

If my purchase includes shippable merchandise, I understand that it is my responsibility to contact customer support to update my address prior to the event. Replacement packages may not be available if a package is shipped to an outdated address.

I acknowledge that disputing a charge through my financial institution will constitute a breach of contract, and may result in penalties, additional fees, collection, legal action, and/or termination of any and all current and future services.

I understand that this purchase is subject to Merchdrop’s refund policy.

I opt-in to text messaging services regarding my VIP purchase with Merchdrop and I can unsubscribe at any time.

I opt-in to email services regarding my VIP purchase with Merchdrop and I can unsubscribe at any time.

Merchandise Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@merchdrop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@merchdrop.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.